Who we are
Our website address is: https://dcsl.com.fj.
Privacy Policy
Dalip Chand & Son Pte Limited
Last Updated: 18 July 2026
Dalip Chand & Son Pte Limited (“Dalip Chand Buses”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use our bus services, contact us, or interact with our website and digital platforms.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information Name, phone number, email address, or other details provided when contacting us or submitting feedback.
- Service Usage Information Travel routes, ticket purchases, complaints, lost‑and‑found reports, and customer service interactions.
- Device & Website Information IP address, browser type, pages visited, and basic analytics data when you access our website.
- Operational & Safety Information CCTV footage on buses and at depots, incident reports, and information required for safety and regulatory compliance.
2. How We Use Your Information
We use personal information to:
- Provide safe, reliable bus services
- Respond to enquiries, complaints, and feedback
- Improve route planning, customer experience, and service efficiency
- Comply with legal, regulatory, and safety obligations
- Maintain security through CCTV and incident monitoring
- Communicate service updates, disruptions, or important notices
We do not sell or rent your personal information to third parties.
3. Sharing of Information
We may share information only when necessary:
- With law enforcement or government agencies when required by law
- With service providers supporting our operations (IT support, security, maintenance)
- With insurers for accident, incident, or claims processing
All third parties are required to protect your information and use it only for authorised purposes.
4. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including:
- Secure physical storage at depots and offices
- Restricted access to operational systems
- CCTV footage retention policies
- Regular system monitoring and safety checks
5. CCTV & Safety Monitoring
CCTV is used to:
- Enhance passenger and staff safety
- Investigate incidents or accidents
- Support law enforcement when required
Footage is stored securely and retained only for the period necessary for operational or legal purposes.
6. Your Rights
You may request:
- Access to personal information we hold
- Correction of inaccurate information
- Clarification on how your data is used
Requests can be made through our customer service channels.
7. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyse site performance. You can disable cookies through your browser settings, though some features may not function fully.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.
9. Contact Us
For privacy enquiries or requests:
Dalip Chand & Son Pte Limited
Labasa, Vanua Levu, Fiji
Phone: +679 8812580
Email: info@dcsl.com.fj